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Shipping


Shipping and Delivery Methods

Cascade Healthcare Solutions ships through UPS, FedEx, USPS and depending on the size of the order, ground freight shipping.


UPS and FedEx Ground are our preferred methods of shipping. Expedited delivery for an additional charge is available upon request.


For oversize items or larger bulk orders, we will try to call ahead and notify you before the product arrives to be sure that you are able to accept the delivery. If you are not home the deliveries will either be left near your garage or be re-delivered.

We do not ship to PO Box addresses.


How do we ship multiple products?

We ship from multiple warehouses located across the United States. We ship your orders from the closest warehouse that has stock for the items that you purchase. For purchases that have multiple items on the order, many times products for the order will arrive on separate days due to availability of the products at the warehouses that we ship from.


Order Tracking

You will receive an email with your tracking information if you provide a valid email address when you make your purchase.


Understanding Delivery Estimates

Our delivery estimate is our best shipping estimate based on the average order shipping within the continental United States. Although the delivery estimates are accurate for most orders, there are certain factors that can affect the shipping delivery times.


Here are three examples:
1. The closest warehouse to your location has recently run out of stock, forcing us to ship your order from the next closest warehouse.
2. Larger orders that were just recently placed that would use up current stock.
3. Products being discontinued by the manufacturer and the rest of the stock was just sold.

If an order is unable to ship out on the day you placed your order or the following business day then we will be sure to notify you of the situation and what your order options are to best get your order to you as quickly as possible. If there are any urgent orders that need to be received immediately, please give us a call. Our customer service team can look into your specific order and help make sure that we get the product to you within your needed time frame.


The Continental USA



Shipping Rates

All products ship for $9.95. Shipping prices will vary with larger quantity orders. Orders over $95 have free shipping. Please call if you have any questions on shipping. *At this time the Google Checkout system is not accepting Free Shipping.


When will Orders Ship/Arrive?

Orders received before 2pm, Monday through Friday, will be processed and shipped the same day (Subject to Stock and Availability) except on weekends, or holidays in which case the product would ship on the following standard business day.


Most products will arrive within 1 - 2 business days. Larger products, bulk orders and custom products will have specially arranged freight deliveries. We will need to contact you and make arrangements for the delivery. If you need to receive a delivery on or by a certain date, please call our customer service to set up you special delivery.


Alaska and Hawaii


Shipping Rates

All products ship for $9.95. Shipping prices will vary with larger quantity orders. Orders over $95 have free shipping. Please call if you have any questions on shipping. *At this time the Google Checkout system is not accepting Free Shipping.


When will Orders Ship/Arrive?

Orders received before 2pm EST, Monday through Friday, will be processed and shipped the same day (Subject to Stock and Availability) except on weekends, or holidays in which case the product would ship on the following standard business day.


Most products will arrive in Alaska and Hawaii within 2 - 10 business days. Larger products, bulk orders and custom products will have specially arranged freight deliveries. We will need to contact you and make arrangements for the delivery. If you need to receive a delivery on or by a certain date, please call our customer service to set up you special delivery.


APO Orders


Shipping Rates

When an order is placed, we will look into the order, get back to you and inform you on the price for the shipping. The total shipping cost is for each specific order based on the shipping weight and dimension of each order.


When will Orders Ship/Arrive?

All orders received before 2pm EST, Monday through Friday, will be processed and shipped the same day to our storefront in Seattle, Washington (Subject to Stock and Availability) except on weekends, or holidays in which case the product would ship on the following standard business day.

Most products will arrive at our store within 1 - 2 business days. We will then ship your order within 1 business day from our store. From the moment you place your order online, it will take 6-10 business days for you to receive the order, subject to stock and availability.

Larger products, bulk orders and custom products will have specially arranged freight deliveries. We will get in touch with you and make arrangements for the delivery. If you need to receive a delivery on or by a certain date please call customer service to set up the special delivery time.


Canada



Shipping Rates

We are located in Seattle, Washington which gives us quick and easy access to Canada. For most Canadian orders, we will need to ship directly from our storefront in Seattle instead of from our warehouses. By shipping from our storefront, we can inform the shipping company that we are shipping "Medical Supplies", which are usually duty-free. With that said, the customs officer, who determines which Medical Supply is duty-free and not duty-free, has full authority to charge you, the buyer for duty (tax).


For orders under $700, we will need to contact you to give you an accurate shipping quote. For orders over $700, we will apply our set shipping rate. This set shipping rate will be applied in your shopping cart during checkout. We may need to contact you depending on what was ordered, based on the shipping weight and dimensions of the order.

We do our best to label all boxes and customs forms with the text "Medical Supplies". It is your decision to purchase these medical supplies in the USA and have them shipped to Canada.


When will Orders Ship/Arrive?

All orders received before 2pm EST, Monday through Friday, will be processed and shipped the same day to our storefront in Seattle, Washington (Subject to Stock and Availability) except on weekends, or holidays in which case the product would ship on the following standard business day.

Most products will arrive at our store within 1 - 2 business days. We will then ship your order within 1 business day from our store. From the moment you place your order online, it will take 6-10 business days for you to receive the order, subject to stock, availability and customs.

Larger products, bulk orders and custom products will have specially arranged freight deliveries. We will get in touch with you and make arrangements for the delivery. If you need to receive a delivery on or by a certain date please call customer service to set up the special delivery time.

We will do our absolute best to get your order to you in a timely manner but customs can hold your order at the border and choose to charge you duty. This is obviously beyond our control.


International



Shipping Rates

For international orders, we will need to ship directly from our storefront in Seattle instead of from our warehouses. By shipping from our storefront, we can inform the shipping company that we are shipping "Medical Supplies", which are usually duty-free. With that said, the customs officer, who determines which Medical Supply is duty-free and not duty-free, has full authority to charge you, the buyer for duty (tax).

For orders under $700, we will need to contact you to give you an accurate shipping quote. For orders over $700, we will apply our set shipping rate. This set shipping rate will be applied in your shopping cart during checkout. We may need to contact you depending on what was ordered, based on the shipping weight and dimensions of the order.


We do our best to label all boxes and customs forms with the text "Medical Supplies". It is your decision to purchase these medical supplies in the USA and have them shipped to your country.


When will Orders Ship/Arrive?

All orders received before 2pm EST, Monday through Friday, will be processed and shipped the same day to our storefront in Seattle, Washington (Subject to Stock and Availability) except on weekends, or holidays in which case the product would ship on the following standard business day.

Most products will arrive at our store within 1 - 2 business days. We will then ship your order within 1 business day from our store. From the moment you place your order online, it will take 6 - 14 business days for you to receive the order, subject to stock, availability and customs.

Larger products, bulk orders and custom products will have specially arranged freight deliveries. We will get in touch with you and make arrangements for the delivery. If you need to receive a delivery on or by a certain date please call our customer service to set up the special delivery time.

We will do our absolute best to get your order to you in a timely manner but customs can hold your order at the border and choose to charge you duty. This is obviously beyond our control. 


If you have any questions, please don't hesitate to give us a call at (877) 480-3028.

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