All products are covered by manufacturer's warranty against defects. Certain manufacturers require you to contact those manufacturers directly to repair or replace your products under their warranty.
If the manufacturer's factory seal is intact you may return an unopened product for exchange or refund within 30 days from the invoice date. The return may be subject to a restocking fee depending on the circumstances. If you would like further information on a return for a specific product please contact our returns department. Authorized returns will be subject to a minimum 15% restock fee. All return requests must be made within 30 days of receiving the product.
No returns will be accepted without a Return Authorization (RA) Number. A Return Authorization Number may be requested up to 30 days from the invoice date. After 30 days from your invoice date, you are required to contact the manufacturers directly to repair or replace their product.
All products must be received by our Returns Processing Center within 10 days of receiving a Return Authorization Number. Items received after 10 days will be refused.
All RA numbers must appear on the shipping label(s) we provide. All items must be returned with original packaging, including all warranty cards, manuals, accessories, components, etc. PLEASE DO NOT MARK ON THE OUTSIDE OF THE BOX. We encourage customers to use a trackable shipping method when returning product.
Replacement product orders will not be shipped until the original item is received and inspected. Once the item has been confirmed defective, the replacement will be shipped. If the defective item is being returned for credit, the credit will not be issued until the item has been inspected and confirmed defective. We can however, ship new product with a secure payment and issue credit once the returned product has been processed.
Shipping and handling charges are not refundable. The customer is responsible for all shipping charges and insurance on all return shipments.
Certain products, if opened or used, are not eligible for return due to hygiene issues. Non-Returnable items include: Bath Safety Products, PVC Medical Equipment, Beds, Mattresses, Patient Lifts, Motorized Wheelchairs, Wheelchair Cushions, Incontinence Products, Recliner Chairs, Lift Chairs, and Some Medical Supplies. For these products, no refunds or exchanges can be made at any time due to manufacturer's return policies. Please call (877) 480-3028 with questions about returns and manufacturer warranties.
For international orders, customers have 30 days to report any problems or defects with the product/s that they received. If the product needs to be fixed, replaced or returned within the first 30 days of receiving the product then Cascade Healthcare Solutions is only responsible for shipping the new or fixed product back to the customer and is not responsible to pay for return shipping costs. Past 30 days it is up to the customer to pay for shipping the product both ways if the product needs to be fixed, replaced, or returned.
PLEASE NOTE: Any deviation from the return policy outlined above will result in a delay of your refund, additional restocking fees, or refusal of your return.