Terms of Service
Cascade Healthcare Solutions Terms and Conditions of Sale
BY ACCEPTING DELIVERY OF THE PRODUCTS AND SERVICES DESCRIBED
IN YOUR ORDER INVOICE OR OTHER CASCADE HEALTHCARE SOLUTIONS DOCUMENTATION, THE
CUSTOMER AGREES TO BE BOUND BY AND ACCEPTS THESE TERMS AND CONDITIONS OF SALE
UNLESS THE CUSTOMER AND CASCADE HEALTHCARE SOLUTIONS HAVE SIGNED A SEPARATE
AGREEMENT, IN WHICH CASE THE SEPARATE AGREEMENT WILL GOVERN.
The terms and conditions of sale bind the customer and Cascade
Healthcare Solutions. The customer accepts the terms and conditions when making
a purchase from the Cascade Healthcare Solutions website or over the phone.
CASCADE HEALTHCARE SOLUTIONS HEREBY EXPRESSLY DISCLAIM ALL
WARRANTIES EITHER EXPRESSED OR IMPLIED, RELATING TO PRODUCTS SOLD BY CASCADE
HEALTHCARE SOLUTIONS, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTY OF
NON-INFRINGEMENT. THIS DISCLAIMER DOES NOT AFFECT THE TERMS OF THE MANUFACTURER'S
The customer understands that Cascade Healthcare Solutions is
not the manufacturer of the products purchased by the customer. The only
warranties offered are those of the manufacturer, not Cascade Healthcare
Solutions. In purchasing the products, the customer is relying on the
manufacturer's specifications only and is not relying on any specifications,
statements, photographs or other illustrations representing the products that
may be provided by Cascade Healthcare Solutions. The title to the goods
purchased from Cascade Healthcare Solutions is retained by the seller until the
goods are paid for, in full, by the customer. Once the goods have been paid for
in full, the title then passes to the customer.
Limitation of Liability
CASCADE HEALTHCARE SOLUTIONS WILL NOT BE LIABLE FOR LOST
PROFITS, LOSS OF BUSINESS OR ANY CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE
DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY
ANY THIRD PARTIES. CASCADE HEALTHCARE SOLUTIONS WILL NOT BE LIABLE FOR PRODUCTS
NOT BEING AVAILABLE FOR USE OR LOST.
Cascade Healthcare Solutions will not be responsible for any
delays in delivery which result from any circumstances beyond its control,
including without limitation, product unavailability, carrier delays, severe
weather conditions, delays due to fire, failure of power, acts of war,
terrorism, labor problems, general insurrection, acts of God or acts of any
government or agency. Anticipated delivery dates are based upon manufacturer
supplied information and are subject to change, therefore any shipping dates
provided by Cascade Healthcare Solutions are estimates only.
Pricing is subject to change. Cascade Healthcare Solutions
reserves the right to make adjustments to pricing, products and service
offerings for reasons including, but not limited to product discontinuation,
changing market conditions, product unavailability, errors in advertisements and
manufacturer price changes. All orders are subject to product availability,
therefore Cascade Healthcare Solutions cannot guarantee that it will be able to
fulfill customer orders.
THESE TERMS AND CONDITIONS OF SALE AND ANY SALE HEREUNDER WILL
BE GOVERNED BY THE LAWS OF THE STATE OF WASHINGTON, WITHOUT REGARD TO CONFLICTS
OF LAWS RULES. ANY ARBITRATION, ENFORCEMENT OF ANY ARBITRATION OR LITIGATION
WILL BE BROUGHT IN KING COUNTY, WASHINGTON AND CUSTOMER CONSENTS AND SUBMITS TO
THE JURISDICTION OF THE FEDERAL AND STATE COURTS LOCATED IN KING COUNTY,
WASHINGTON AND THEREFORE WAIVES THE RIGHT TO CHANGE VENUE.
Technical Support and Customer Care
We provide a Customer Care team to help you after your
purchase. If you have any questions about your order, please contact (877)
Payment by an American Express, MasterCard, Discover, or Visa
credit card is accepted with no surcharge. Your credit card is not charged until
your order has shipped. Applicable sales tax will be added to Washington State
All products are covered by manufacturer's warranty against
defects. Certain manufacturers require you to contact those manufacturers
directly to repair or replace your products under their warranty.
If the manufacturer's factory seal is intact you may return
an unopened product for exchange or refund within 30 days from the invoice date. The return may be subject to a restocking fee depending on the circumstances. If you would like further information on a return for a specific product please contact our returns department.
Authorized returns will be subject to a minimum 15% restock fee. All return requests must be made within 30 days of receiving the product.
No returns will be accepted without a Return Authorization
(RA) Number. A Return Authorization Number may be requested up to 30 days from
the invoice date. After 30 days from your invoice date, you are required to
contact the manufacturers directly to repair or replace their product.
All products must be received by our Returns Processing Center
within 10 days of receiving a Return Authorization Number. Items received after
10 days will be refused.
All RA numbers must appear on the shipping label(s) we
provide. All items must be returned with original packaging, including all
warranty cards, manuals, accessories, components, etc. PLEASE DO NOT MARK ON THE
OUTSIDE OF THE BOX. We encourage customers to use a trackable shipping method
when returning product.
Replacement product orders will not be shipped until the
original item is received and inspected. Once the item has been confirmed
defective, the replacement will be shipped. If the defective item is being
returned for credit, the credit will not be issued until the item has been
inspected and confirmed defective. We can however, ship new product with a
secure payment and issue credit once the returned product has been processed.
Shipping and handling charges are not refundable. The customer
is responsible for all shipping charges and insurance on all return shipments.
PLEASE NOTE: Any deviation from the return policy
outlined above will result in a delay of your refund, additional restocking
fees, or refusal of your return.
Certain products, if opened or used, are not eligible for return due
to hygiene issues. Non-Returnable items include: Bath Safety Products, PVC
Medical Equipment, Beds, Mattresses, Patient Lifts, Motorized Wheelchairs,
Wheelchair Cushions, Incontinence Products, Recliner Chairs, Lift Chairs, and
Some Medical Supplies. For these products, no refunds or exchanges can be made
at any time due to manufacturer's return policies. Please call (877) 480-3028
with questions about returns and manufacturer warranties.
For international orders, customers have 30 days to report any problems or defects with the product/s that they received. If the product needs to be fixed, replaced or returned within the first 30 days of receiving the product then Cascade Healthcare Solutions is only responsible for shipping the new or fixed product back to the customer and is not responsible to pay for return shipping costs. Past 30 days it is up to the customer to pay for shipping the product both ways if the product needs to be fixed, replaced, or returned.